Regulatory Information

Axxis Financial Planning Ltd are regulated and authorised by the Financial Conduct Authority (FCA). Our FCA registered number is 226351.

To find out more, you can contact the FCA Consumer Help line on 0845 606 1234.

Further information is available from the Financial Conduct Authority.

Terms of Business

Axxis Financial Planning will act on your behalf in arranging annuity products. We are bound by the rules of the Financial Conduct Authority.

Remuneration

We derive our income from commission paid to us in respect of annuity transactions. We shall tell you the amount of commission payable to us on any such annuity purchase in advance of any transaction.

Accounting to Customers

We will forward to you all documents showing ownership of your annuity as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you.

Information Only

This site is an "information only" website- that is to say no advice will be given by Axxis Financial Planning as to the suitablity of any of the products promoted on this website.

Client Money

Axxis Financial Planning does not handle clients' money. We never accept a cheque made out to us or handle cash.

Data Protection

Any information you provide us with is subject to the Data Protection Act 1998.

If at any time you wish us to cease processing your personal data or sensitive personal data, please contact The Data Protection Officer on 01483 825 609 or in writing to Axxis House, 178a High Road, Byfleet, Surrey, KT14 7ED.

You may be assured that we will treat all personal data and sensitive personal data as confidential and will not process it other than for legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data. You are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

Annuity Rate Fluctuations

Annuity rates are characterised by regular rate changes, since the market is in a constant state of flux. Whilst annuity illustrations obtained from our web site show rates which are guaranteed, these guarantees have expiry dates and are not guaranteed indefinitely. Axxis cannot be held liable for ceding schemes delaying payments of your pension funds, or for rate guarantee periods elapsing.

Termination

You or we may terminate our authority to act on your behalf at any time without penalty. Notice of this termination must be given in writing. The termination will be without prejudice to the completion of transactions already initiated, if this is the case.

Making a complaint

If you should have any complaint about the service you receive or an annuity that you have bought please write to the Compliance Officer at Axxis Financial Planning Ltd, Axxis House, 178a High Road, Byfleet, Surrey, KT14 7ED. If you feel that your complaint has not been sufficiently handled you may subsequently complain to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR, Tel: 0207 676 1000.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about the compensation arrangements is available from the Financial Services Compensation Scheme.

Professional Indemnity Insurance

Professional Indemnity Insurance is maintained by us. If you make a valid claim against us in respect of the annuity transaction we arrange for you and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme. Details of the cover provided by the Scheme are given in a leaflet which we will send you at your request.